Cancer Information and Support Centre (CISC)

If you or someone you know is affected by cancer, you're not alone. The Cancer Information and Support Centre (CISC) is a free, confidential space located on Level 4 of the Bristol Haematology and Oncology Centre (BHOC), opposite the main reception. It's open to patients, families, carers, and staff and is run by a team of professional Macmillan Cancer Support Workers.

The team provides a warm, safe space where you can discuss your worries and concerns in person. They provide emotional and practical support, and can also offer free information in many languages and formats. The CISC also helps with referrals to the Macmillan Benefits Service at Citizens Advice Bristol and the Wig Service. More information on their services can be found below.

Wig Referrals & Wig Recycling

If you have been told you will lose your hair as a result of treatment, the BHOC will provide a new wig free of charge. To arrange this, you will need to call into the Cancer Information and Support Centre to discuss and to request a wig referral.
Head Start Room

We have a small shop selling headbands, hats and scarfs, second hand wigs, extra soft toothbrushes, thermometers and PICC covers for showering. You can find us in the reception area on Level 4.
Financial Support

If you’re finding it difficult to cope with the financial impact of cancer and need further information and support on benefits and grants you may be entitled to, the CISC team can refer you to a caseworker at the Macmillan Benefits Service at Citizens Advice Bristol.
Information Centre

The Cancer Information and Support Centre can provide you with leaflets and brochures on a whole host of topics related to cancer and haematological conditions to help you and your loved ones navigate everything from diagnosis and treatment to recovery and beyond.
Relaxation & Stress Management

The Clinical Psychology team based at the Bristol Haematology and Oncology Centre have produced a range of booklets designed to help patients before, during and after their cancer treatment. The following booklets are available from the CISC area: Managing the Stress of Cancer, Overcoming Insomnia and Overcoming Stress and Anxiety.
Listening Ear Service

It can often be a relief simply to talk to someone. CISC offers a safe space to talk about everything from diagnosis and treatment to family difficulties and money worries. This service is open to anyone affected by cancer, not only those being treated, and is available at any stage of your journey.
Blue Badge Scheme

The CISC team provides personalised advice on the Blue Badge Scheme. The team is dedicated to making the application process as straightforward as possible, offering practical support and help to complete the necessary forms. Their assistance ensures that eligible patients and their loved ones can navigate the administrative steps with ease.
Travel Insurance Advice

For those wanting to travel, the team offers essential information and guidance on travel insurance. Navigating insurance policies with a cancer or haematological conditions can be complex, and the team helps you understand your options. Their support aims to provide you with the confidence and peace of mind needed to plan a trip with your loved ones.
Support for Carers

The centre provides dedicated support for carers, offering confidential advice and information on the support schemes available to them. This includes practical guidance on how to manage as a carer, with resources to help them navigate complex topics such as benefits. The team understands the unique challenges of this role and offers compassionate, tailored guidance to help carers look after both their loved one and themselves.